{"id":28,"date":"2026-10-02T00:21:27","date_gmt":"2026-10-02T00:21:27","guid":{"rendered":"https:\/\/bitswireless.com.au\/?page_id=28"},"modified":"2026-10-02T00:21:27","modified_gmt":"2026-10-02T00:21:27","slug":"payment-assistance","status":"publish","type":"page","link":"https:\/\/bitswireless.com.au\/?page_id=28","title":{"rendered":"Payment Assistance"},"content":{"rendered":"

Having trouble paying your bill?<\/strong> BITS Internet can help. We offer payment
\nplans, more time to pay, fee waivers, and cheaper plan options, for
\nsmall business and not-for-profit customers. Ask us on
\n1300 248 795 or accounts@bitswireless.com.au, at any time, including before a
\nbill is overdue. We will respond within 5 working days, put any arrangement in
\nwriting, and keep your service connected while it is being kept to. Our full Payment Assistance Policy is below.<\/p>\n

\n

Who this is for<\/h2>\n

If you are having trouble paying a BITS Internet bill, this policy explains the
\nhelp available and how to ask for it. It applies whether the difficulty is
\nshort term, such as a major customer paying late, or longer term, such as losing a
\nkey contract, a natural disaster affecting your premises, or the owner falling ill.<\/p>\n

Asking for help does not affect your service or your standing with us.<\/p>\n

How to ask<\/h2>\n\n\n\n\n\n
Phone<\/strong><\/td>\n1300 248 795<\/td>\n<\/tr>\n
Email<\/strong><\/td>\naccounts@bitswireless.com.au<\/td>\n<\/tr>\n
Post<\/strong><\/td>\nBITS Internet Pty Ltd, 4 Watts Drive, Varsity Lakes QLD 4227<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

You can ask at any time, including before a bill is overdue. Someone you
\nauthorise, such as a colleague, your accountant, a financial counsellor or an
\nadvocate, can deal with us for you.<\/p>\n

What happens<\/h2>\n
    \n
  1. We listen and do not judge.<\/strong> Tell us what you can manage. We will ask only
    \n what we need to understand your situation.<\/li>\n
  2. We assess quickly.<\/strong> We will tell you within 5 working days<\/strong> whether we
    \n can help and what we are offering. If we need more information, we will ask
    \n once and clearly.<\/li>\n
  3. We put the arrangement in writing<\/strong>, including what you pay, when, and what
    \n happens if something changes.<\/li>\n
  4. We keep the service on<\/strong> while an arrangement is in place and being kept
    \n to.<\/li>\n
  5. We review it with you<\/strong> if your circumstances change, in either direction.<\/li>\n<\/ol>\n

    If we cannot offer what you asked for, we will tell you why, and tell you how to
    \nhave that decision reviewed, including your right to take it to the
    \nTelecommunications Industry Ombudsman.<\/p>\n

    The help we can offer<\/h2>\n

    Depending on the situation, we can:<\/p>\n